FAQ

Every Citizens of Beverly Hills hat is designed with intention, but fit can vary by style.

Our caps are built around a standard 58cm fit, with a small natural variance of ±0.3–0.5cm. Each hat features an adjustable back closure so you can dial it in to your preference. Every notch increases the size by roughly 1.0cm, allowing the fit to expand up to approximately 60cm when fully adjusted

To help your hat keep its shape and look its best, we suggest a simple, gentle clean. Rinse with warm water and a small drop of mild dish soap, then lightly dab with a soft cloth to lift any dirt. Rinse thoroughly with warm water and let it air dry. This quick care routine will keep your hat fresh without putting extra wear on it.

Once your order is on the books, we’ll send you a confirmation email with all the details. Inside, you’ll find your tracking number and a direct link to follow your shipment.

Tracking updates don’t always show up right away. It can take up to one business day for the carrier to activate the tracking information. If you don’t see movement immediately, no worries — check back shortly.

About a day after placing your order, you can use the tracking link in your email or visit our website to see where your order is along the way.

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

For the full details and fine print, check out our Return Policy page to learn more.